Top 10 Benefits of Customer Feedback

2023-01-22T20:03:33+00:00

In the book, The Innovator’s Dilemma, Clayton Christensen wrote, “The ability to listen to customer feedback is one of the most important skills any business can have.” It’s what separates successful companies from those that fail. It’s what drives customer loyalty and helps companies understand customer needs. It’s the engine that keeps customer-centric businesses on the right